Refund policy

 

Satisfaction Guarantee

We value you as a customer and will make every effort to make you happy. If for any reason our product does not meet your expectations, we’ll try to quickly resolve any issue to your satisfaction through technical assistance, exchanges, credit or refund. That said, we do have to have some common sense rules and provisions to ensure we can stay in business. If you have an issue, please review the information below and call us so we can resolve the problem.  

Inspection

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Damage

Returns If you discover damage or losses caused in shipping; save all packaging material, including the box, and call us immediately @ (586) 757-2300. We will then likely instruct you to contact UPS or the appropriate carrier, but start with us to save some time.


Return Policy

  • Parts must be returned in the original packaging (ie mfg box) within 30 days of invoice date for a refund of purchase price.
  • Parts must be returned in new, saleable condition, with all packaging, clean and in order.
  • Parts that have been installed, used, disassembled or altered in any way are not returnable.
  • No returns on electrical products, fuel related parts, books, computer modules, scanners, tools, videos or CD's.
  • No returns on special orders.
  • No returns of a partial kit or set.
  • Customer is responsible for all return shipping charges.

Return Process

  • You may return most parts and cores within 30 days from the original ship date.  (See policy above for exceptions.) 
  • Call (586) 757-2300 for prior approval for your return. Items sent back to us without first requesting a return will not be accepted.
  • Complete the return form sent with your invoice and include it with the parts being returned.
  • A copy of the invoice must be included with both part and core returns for you to receive a refund. 
  • Return packages must be sent shipping charges prepaid.  COD packages will not be accepted.
  • Allow up to 3 weeks from date of shipment for processing refunds and exchanges.
  • Upon inspection and acceptance of a qualified return, a credit or refund will be issued in the same form as the original payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • Please return all merchandise to the following address:
            Parts Place, Inc.
            ATTN: Returns
            31711 Sherman Avenue
            Madison heights, MI 48071



European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.